Information technology investment analysis of hospitality using information economics approach

This study aims to determine the feasibility of IT investment in hospitality and determine the value and tangible/ intangible benefits from IT implementation. Problem arises from high investment without knowing the real impact and future investment to IT development. The scope of this research is information technology investment in five star hotel in Jakarta. The data were collected by distributing questionnaires to the research samples, are Grand Hyatt Hotel, Mandarin Oriental Hotel and Ayana Midplaza Hotel Jakarta. The analysis uses the information economics (IE) approach that combines financially and non-financial calculations to determine the feasibility of IT investment and the benefits of IT for 5-star hotels in Jakarta. From the analysis result, it can be concluded that five star hotel in Jakarta is feasible to make IT investment with ROI score more than 1 and scorecard value 28 which shows that IT investment in 5-star hotel is quite beneficial for hotel business process

Services Modeling based on SOA and BPM for Information System Flexibility Improvement

The lack of  identify services mechanism which is related to the development of information systems could be impact in wasting time, over budget and can not adapt to the changing environment. This phenomenon is happened by the belief that lack of capturing user requirement. This is due to consider the business environment is always running normally. In fact, the development of the system needs a way to anticipate the business environment that unpredictable changes.Therefore, the phenomenon on the need for modeling services can able to respond to the changing needs of users still have a chancein this study. It explores modeling services to synergize SOA and BPM.Several previous studies generally use a business driven approach, technical partially driven to develop the service modeling. This leads to the question of how a service should be modeled so that it can be applied in different contexts and business processes also. It is support user needs in diversity and heterogeneous system environments. This Conditions occurs in corporate university. The case studies in this research is a Learning Management System (LMS) in Academic Enterprise System (EAS). The research stages are: (1) Analysis of Synergy in SOA and BPM, (2) Analysis of User Experience in LMS Academic Enterprise System (L-EAS), (3) Analysis of Modeling Framework, (4) Proposed Framework that aligning SOA and BPM. The result of this study is proposed system framework based on services to increase the flexibility of information systems at LMS Academic Enterprise System (L-EAS)